group of people taking a calls

BPO / Offshore Virtual Assistant company – Customer Service

You need the right people to retain your customers.

As a growing business, you are gaining a lot of customers due to an increasing demand for your products or services. Inherently, you need a team that can address your customers’ concerns (should there be any) as promptly and effectively as possible. Being unable to provide the necessary customer support can be detrimental to your business’ health.

StaffBox Solutions has a pool of virtual customer support representatives who are trained in providing relevant services to your clients. As a business owner, you can redirect challenging customer service assignments to us while you manage other responsibilities in your organization.

Our VAs can work with:

  • Email support
  • Live chat support
  • Phone support
  • Inbound/outbound calls
  • Helpdesk service
  • And more
Customer Service (Inbound & Outbound)
  • Inbound & Outbound Customer Service Calls
  • Receptions services / Live Agent 24/7 (Answering Calls, Call Routing, Phone Appointment, and Warm transfer)
  • Order Processing and fulfillment
  • Data Entry & Document Drafting (Document Template Creation)
  • Follow Up Calls Outbound Customer Service survey or service calls (automotive dealerships dentist for appointments, etc.) (Same as follow Up Calls) 
  • Online Chat / Email Support & Management
  • Calendar & Scheduling Management 
  • Online Research (Real Estate, Restaurants, E-Commerce)
  • Database Organization

Schedule a Meeting

Talk to one of our project managers to assess your virtual assistant needs.